In the interview below, a Googler speaks about “the redirect method”, a technique her colleagues used to influence extremist sympathizers away from ISIS through targeted advertising. While any effort to combat extremism is good news, what the savvy young employee of the megacorporation misses is that it’s the targeted advertising itself, the consolidation of media online, that her company and its very few rivals like Facebook have done to the internet that may be the more relevant concern. As many have noted, Google and Facebook’s recommendation algorithms and market dominance create closed information systems, rabbit holes of intensification that steer viewers toward greater consumption of self-same information. So the young man who watches an ISIS video will be bombarded with more ISIS videos well before he ticks a blip on anti-ISIS algorithm, and is served alternative information.
Alphabet and Facebook have engineered, deliberately, media systems that offer high-stakes emotional manipulation over civil discourse. This new reality begs a few questions: Who benefits? Can it be controlled? Would mandating a diversity of viewpoints from the algorithms be helpful? Maybe it’s time to consider breaking up businesses that control so much of what we see, what we think?
We need to deepen our understanding of how social media platforms are being weaponized-and to find technological solutions to counter this trend. MIT Technology Review’s Martin Giles and Yasmin Green of Jigsaw explore this topic.